Our complaints procedure
Our aim is to always provide high quality legal advice and client care. Therefore, if you are unhappy with any aspect of our service, we need you to tell us. Complaints should be directed to Ann McCabe.
We will then do our best to resolve any issues, dealing with your complaint promptly and fairly. You can contact us in writing (by letter or email) or by telephone. Contact Ann McCabe by email: firstname.lastname@example.org or by phoning the Newcastle Under Lyme Office on 01782 627589.
What to do if we cannot resolve your complaint
We have eight weeks to consider your complaint. If we have not resolved it to your satisfaction within this time you may complain to the Legal Ombudsman.
Typically, you will need to bring a complaint to the Legal Ombudsman within twelve months of receiving a final written response from us about your complaint. However, you may also bring a complaint within six years of the act or omission about which you are complaining occurring. If outside this period, you may complain within three years of when you should reasonably have been aware of it. The Legal Ombudsman will investigate your complaint independently. Further details are available on the Legal Ombudsman’s website at: legalombudsman.org.uk.
Contact details for the Legal Ombudsman are as follows:-
Postal address: PO Box 6806, Wolverhampton, WV1 9WJ
Telephone number: 0300 555 0333
If you are unhappy with our charges, you may be entitled to apply to Court for an assessment of the bill. However, if all or part of the bill remains unpaid, we are entitled to charge interest in accordance with our Terms and Conditions.
You may complain to the Solicitors Regulation Authority if you are concerned about the conduct of the lawyer acting for you. The SRA investigates about lawyers lying, stealing, closing down without notice and breach of their rules.