We are committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received, or about the bill for Your Work, please contact Ann McCabe. We have eight weeks to consider your complaint. If we have not resolved it to your satisfaction within this time you may complain to the Legal Ombudsman
If you are not satisfied with our handling of your complaint, you may be able to ask the Legal Ombudsman (PO Box 6806, Wolverhampton, WV1 9WJ; email: firstname.lastname@example.org); tel.: 0300 555 0333; to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within twelve months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or, if outside this period, within three years of when you should reasonably have been aware of it). Further details are available on the Legal Ombudsman’s website at: legalombudsman.org.uk
If you are unhappy with our charges, you may also be entitled to apply to Court for an assessment of the bill under Part III of the Solicitors Act 1974. Please note that if all or part of the bill remains unpaid, we are entitled to charge interest in accordance with our Terms and Conditions.
If you are concerned about the conduct of the lawyer acting for you, you may complain to the Solicitors Regulation Authority . The SRA investigates about lawyers lying, stealing, closing down without notice and breach of their rules.